AGC GLASS EUROPE SA – FeelInGlass®

Privacy & Cookie Policy

[This Privacy & Cookie Policy is part of and can also be found in the Legal Notice of this Website]

  1. PRIVACY POLICY

Last updated:  June 2020.

  • About this Policy
    • This Privacy Policy (“Policy“) explains how we (as defined below) collect, share and use any information that, alone or in combination with other information, relates to you (“Personal Data“) when you (“you” and “your“) use our website [www.feelinglass.eu] (the “Website“).
    • This Policy also sets out the rights that you have in relation to the Personal Data that we process about you and how you can exercise them.
    • AGC treats compliance with its privacy obligations seriously. This is why we have developed this Policy, which describes the standards that AGC applies to protect Personal Data.
    • For the purposes of this Policy, AGC GLASS EUROPE SA with registered office at Avenue Jean Monnet 4, 1348 Ottignies-Louvain-la-Neuve and registered with the Crossroads Bank of Enterprises under number 0413.638.187, and with VAT 0413.638.187 (“AGC“, “us“, “we“, or “our“) acts as the data controller for the Personal Data that is collected via the Website. As a data controller, AGC is responsible for ensuring that the processing of Personal Data complies with applicable data protection law, and specifically with the General Data Protection Regulation.
    • Please take the time to read this Policy carefully. If you have any questions or comments, please contact ISM Office via Office@eu.agc.com and/or the Website owner via communications@eu.agc.com.
  • What Personal Data does AGC collect and why?
    • The types of Personal Data that we may collect about you, and the reasons why we process it, include:

 

Why we collect it Types of Personal Data Legal basis
For executing transactions concluded on or via our web shops Identification data, such as name, address (professional or private), telephone numbers, job function and profession, etc. Out of contractual necessity
For preparing, executing (including transporting, shipping or freight) and following up (billing, claims e.g.) transactions we enter with you or your company on a day-to-day basis Identification data, such as name, address (professional or private), telephone numbers, job function and profession, etc. Out of contractual necessity
For marketing and communication purposes, such as surveying our customers general satisfaction with our products and services, communicating on our activities, services and products, etc. Identification data, such as name, address (professional or private), telephone numbers, job function and profession, etc.

 

 On the basis of your consent or on the basis of our legitimate interest: AGC’s business management.
For addressing any type of request you may formulate directly to us or indirectly via questionnaires on websites and apps Identification data, such as name, address (professional or private), telephone numbers, etc.  Your consent.
For supplier management or management of our business partner purposes Identification data, such as name, address (professional or private), telephone numbers, etc.

Job and profession

Financial data

 Out of contractual necessity or our legitimate interest: AGC’s business management.
For the management of claims and disputes Identification data, such as name, address (professional or private), telephone numbers, etc. On the basis of our legitimate interest: safeguarding our rights and interests
For customer management, (including the development of new business development purposes) Identification data, such as name, address (professional or private), telephone numbers, etc.  Our legitimate interest: AGC’s business management and your consent
For carrying out research and development with various partners Identification data, such as name, address (professional or private), telephone numbers, etc. Out of contractual necessity  or our  legitimate interest: AGC’s business management.
For marketing and communication purposes, such as surveying our customers general satisfaction with our products and services, communicating on our activities, services and products, etc. Identification data, such as name, address (professional or private), telephone numbers, job function and profession, etc.

 

 On the basis of your consent or on the basis of our legitimate interest: AGC’s business management.
For addressing any type of request you may formulate directly to us or indirectly via questionnaires on websites and apps Identification data, such as name, address (professional or private), telephone numbers, etc.  Your consent.

 

  • We may also collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.

  • In general, we will use the Personal Data we collect from you only for the purposes described in this Policy or for purposes that we explain to you at the time we collect your Personal Data. However, we may also use your Personal Data for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

 

  • Who does AGC share your Personal Data with?
    • We may disclose your Personal Data to the following categories of recipients:
      • to our group companies for purposes consistent with this Policy. We take precautions to allow access to Personal Data only to those staff members who have a legitimate business need for access and with a contractual prohibition of using the Personal Data for any other purpose.
      • to our third party vendors, services providers and partners, who provide data processing services to us, or who otherwise process Personal Data for purposes that are described in this Policy or notified to you when we collect your Personal Data. This may include disclosures to third party vendors and other service providers we use in connection with the services they provide to us, including to support us in areas such as IT platform management or support services, infrastructure and application services, marketing, data analytics;
      • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
      • to our auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under contractual prohibition of using the Personal Data for any other purpose;
      • to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your Personal Data only for the purposes disclosed in this Policy;
      • to any other person with your prior consent to the disclosure.
  • How we protect your privacy
    • We will process Personal Data in accordance with this Policy, as follows
      • Fairness: We will process Personal Data fairly. This means that we are transparent about how we process Personal Data and that we will process it in accordance with applicable law.
      • Purpose limitation: We will process Personal Data for specified and lawful purposes, and will not process it in a manner that is incompatible with those purposes.
      • Proportionality: We will process Personal Data in a way that is proportionate to the purposes which the processing is intended to achieve.
      • Data accuracy: We take appropriate measures to ensure that the Personal Data that we hold is accurate, complete and, where necessary, kept up to date. However, it is also your responsibility to ensure that your Personal Data is kept as accurate, complete and current as possible by informing AGC of any changes or errors.
      • Data security: We use appropriate technical and organisational measures to protect the Personal Data that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data.
      • Data processors: We may engage third parties to process Personal Data for and on behalf of AGC. We require such data processors to process Personal Data and act strictly on our instructions and to take steps to ensure that Personal Data remains protected.
      • International data transfers: Your Personal Data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.

Specifically, our servers are located in the European Economic Area, and our group companies and third party service providers and partners operate around the world.  This means that when we collect your Personal Data we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your Personal Data will remain protected in accordance with this Policy. These include implementing an intra-group data transfer agreement (the “Intra-Group Data Transfer Umbrella Agreement“) based on the European Commission’s Standard Contractual Clauses for transfers of Personal Data between our group companies, which require all group companies to protect Personal Data they process from the EEA in accordance with European Union data protection law.

Our Intra-Group Data Transfer Umbrella Agreement can be provided on request. We have implemented similar appropriate safeguards with our third party service providers and partners..

  • Data Retention: We retain Personal Data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

  • Your data protection rights
    • You have the following data protection rights:
      • If you wish to access, correct, update or request deletion of your Personal Data, you can do so at any time by contacting us using the following contact details ISM Office Office@eu.agc.com or by contacting your AGC contact person.
      • In addition, in certain circumstances, you can object to processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data. Again, you can exercise these rights by contacting us using the following contact details ISM Office Office@eu.agc.com or by contacting your AGC contact person
      • If we have collected and process your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
      • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided above.
      • If you have a complaint or concern about how we are processing your Personal Data then we will endeavour to address such concern(s). If you feel we have not sufficiently addressed your complaint or concern, you have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)
    • We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
  • Linking to other websites
    • The Website may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Data you submit whilst visiting these websites.

We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

  • Updates to this Policy
    • We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Policy changes if and where this is required by applicable data protection laws.
    • You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Policy

2. USE OF COOKIES

  • About this Notice
    • This Cookie Policy (“Policy“) explains how AGC and its group companies (collectively “AGC”, “we“, “us“, and “ours“) may use cookies and similar technologies to recognize you when you visit our website at [www.feelinglass.eu] (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
    • Please take the time to read this Policy carefully. If you have any questions or comments, please contact our ISM Office via Office@eu.agc.com.
  • What are cookies?
    • Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
    • Cookies have many different features, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help ensure that the advertisements you see online are more relevant to you and your interests.
    • Cookies set by the website owner (in this case, AGC) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
  • How long do cookies last?

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, which means they only exist when your browser is open and are automatically deleted when you close your browser or quit the app. Other cookies are ‘persistent cookies’, meaning they survive after your browser or app is closed and can be used by websites or apps to recognize your computer when you re-open your browser or app later. The length of the cookies used on our website is explained in more detail in the table below.

 

  • Why do we use cookies?
    • When you visit our Website, we may place the following cookies:

 

Types of cookie Who serves these cookies Duration How to refuse
Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas. When you access our Website, the browser used on your terminal automatically sends, without your intervention, the following information

– the IP address of the requesting device connected to the Internet,

– the date and time of access,

– the name and URL of the file being viewed,

– the website/application from which the access was made (referring URL),

– the browser you are using and, if applicable, the operating system of your computer connected to the Internet and the name of your access provider

 The data is stored for a period of seven days and then automatically deleted. If you stop using our website, the location data will be deleted. Because these cookies are strictly necessary to deliver the Website to you, you cannot refuse them.

You can block or delete them by changing your browser settings however, as described below under the heading “How can I control cookies?”.
Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website are being used or how effective are marketing campaigns are, or to help us customise our Website for you.

 

 ·         _gid / Google Analytics

The information generated in the cookie is transferred to a Google server in the United States and stored there. To the best of our knowledge, your IP address will under no circumstances be combined with other Google data. If necessary, this information may also be transferred to third parties if required by law or if third parties process this data on behalf of the company.

 Once the IP address has been made anonymous, it is no longer possible to identify you. The statistically processed data is deleted in Google Analytics after 24 months. The reports created on the basis of Google Analytics no longer contain any personal references. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

 

 

  • What about other tracking technologies, like web beacons?
    • Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website or opened an e-mail that we have sent them.  This allows us, for example, to monitor the traffic patterns of users from one page within our Website to another, to deliver or communicate with cookies, to understand whether you have come to our Website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns.  In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
  • What about Flash cookies or Local Shared Objects?
    • Our Website may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.
    • If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).
    • Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.
  • What about targeted advertising?
    • Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.
  • How can I control cookies?
    • You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.
    • You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
    • In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
  • The cookies that were sent in the past
    • If you have disabled one or more cookies, we can always use information collected by these cookies before the deactivation. However, we cease to collect information via the opted-out cookie.
  • More information about cookies
    • For more information about cookies, including explanation about how cookies are placed on your device, or how to manage and delete them, visit http://www.allaboutcookies.org.
  • Updates to this Policy
    • We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes of this Policy if and where this is required by applicable data protection laws.
    • You can see when this Policy was last updated by checking the “last updated” date displayed at the top of this Policy.

 

 

 

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